This course introduces to students a powerful and proven process for dealing more effectively with disputes around business decision-making. Based on mediation and negotiation techniques, these innovative conflict resolution strategies will dramatically improve student’s ability to achieve effective outcomes when they respond to customers’, employees’ or other discontent or avoid adverse reactions by engaging concerned individuals before problems develop. Students will participate in various simulation exercises, associated with important concepts and strategies of consensus building process and negotiation. The course is heavily practice-based and requires combination of prior preparation and active in-class participation.